No. Sprout is an Enterprise AI Agent, a virtual AI agent that doesn’t stop at conversation. It connects with your CRM, ERP, HRM and your internal systems to update records, process requests, and deliver outcomes.

• Starter: Ideal for individuals and small businesses getting started with AI chat. Comes with website chat, manual and menu designer features, 900 AI credits, 15,000 replies, and 2 live agent seats.

• Pro: Perfect for growing teams that need more power. Includes AI-powered menu features, 1,500 AI credits, 25,000 replies, 5 live agent seats, and voice bot support, alongside automation for all channels.

• Enterprise: Tailored for large organizations. Fully customizable with unlimited AI agents, flexible reply and credit limits, advanced integrations, premium support across all channels.

No. Sprout includes a low-code design flow so your teams can build and adjust processes without IT support.

Agents are users inside Sprout, they can be either human agents or AI-powered virtual agents. A human agent manages chats, inquiries, or dashboards, while an AI Agent automates conversations and workflows.

When creating an agent, you decide which enterprises they can access and which actions (dashboard, contacts, conversations, etc.) they’re allowed to perform. This makes Sprout an enterprise AI agent with fine-grained control.

Sprout supports three AI-powered virtual agents: manual agents (configured with prompts and details), website scraping agents (auto-extract info from your site), and knowledge-based agents (trained on your documents). There’s also a menu-based persona, built with the Menu Designer, for rule-based flows.

It’s a no-code tool where you drag and drop to create menu-driven flows. These can run on their own or be combined with AI flows for hybrid, agentic AI experiences.

Conversations come from AI-powered chats, where users can ask freely. Inquiries are tied to static or menu-based flows, behaving more like tickets in a CRM.

Yes, with our dedicated WA Campaign Manager, you can connect your WhatsApp Business number, use Meta-approved templates, upload contacts, and launch promotions or updates at scale. And when customers reply, your AI Agent engages instantly, with a live agent ready to step in whenever needed.

You get full access free for 14 days. After that, your plan will automatically continue, and you’ll be charged according to the plan you selected. Cancel anytime before the trial ends to avoid charges.

Just watch the quick tutorial, follow the steps, and set up your first AI Agent yourself. No coding needed — you’ll be ready to go live in minutes. Need help? Our team guides you through onboarding so you’re up and running fast.