Privacy Policy
Last Updated: 03 January 2024
Overview
This Privacy Policy is crafted to enhance your understanding of how we gather, utilize, and store your data. Given the dynamic nature of technology and privacy regulations, we may periodically update this policy. In the event of a significant change, we will prominently notify you on our platform’s home page. Your continued use of Sprout Chatbot following such changes implies your acceptance of the revised policy.
By enrolling in any of the products and services provided by Sprout (collectively referred to as the ‘Services’), you are consenting to the terms outlined in this Privacy Policy and, where applicable, the Sprout Terms of Service. This policy constitutes a legally binding agreement between you (and any client, employer, or entity you represent) as the user of the services, referred to as ‘you’ or ‘your’, and Sprout Chatbot and its affiliates, referred to as ‘we’, ‘our’, ‘us’, or ‘Sprout.’ Any new features or tools introduced to our Services will also be governed by this policy. We are committed to maintaining the accuracy, completeness, and currency of your Personal Information based on the details you provide. If you seek access to your Personal Information, we will disclose its existence, usage, and disclosure in accordance with applicable laws, granting you access to that information.
hSenid Mobile Solutions prioritizes your privacy and is dedicated to safeguarding your personal information, defined as any information related to an identified or identifiable individual. It is important to note that we do not engage in the rental, sale, or trade of your personal information.
Information From Enterprises
Personal Information
We gather your personal information, including your name, company name, email address, and phone number, to facilitate the provision of our services. This data is required for purposes such as identity verification, communication with you, and invoicing.
Subscription Plans
Users on different subscription plans may have varying levels of access to features and services. Advanced features may be available exclusively to users on specific subscription plans.
Automatically Collected Information
As Users interact with the Sprout platform, we automatically collect certain information. This includes log files, cookies, and similar technologies to track User activity. Device information, such as IP addresses and browser types, is also collected for analytical purposes.
Information From Enterprises’ Customers
Personal Information
We collect your customers’ personal information such as name, email address and contact details which they provide. This information will help you serve you better with our service. We collect this information when your customers access our service, such as when customers access our sprout chatbot through your website.
What We don’t Do With Your Information
We will neither share, disclose, sell, rent, or furnish your personal information to other entities for the purpose of marketing their products or services. The personal information collected from you or your customers through Sprout is not employed by us for contacting your customers or promoting the products that directly compete with your offerings.
We Keep Your Information Secure
We adhere to industry standards in managing information security to protect sensitive information, including but not limited to financial information, intellectual property, and employee details. Our comprehensive information security systems encompass people, processes, and IT systems, all managed on a risk management basis.
How We Use Your Information
Provide and Maintain Services
We use the collected information to provide and maintain our social networking services. This includes facilitating connections between users, enabling communication, and offering features to enhance the overall user experience.
Improve and Develop Services
Analyzing user interactions and feedback allows us to continually improve and develop the Sprout platform. This data helps us understand user preferences and optimize features and functionality.
Communication
We use user information to send important notifications and updates related to their Sprout accounts. Additionally, this information helps us respond to user support inquiries and provide assistance when needed.
Your Choices
Access or Update Your Information
Users have the right to access or update their personal information. This can be done through the account settings on the Sprout platform. The users also have the privilege to add multiple personas under one enterprise.
Security
Changes to This Privacy Policy
Sprout may update this Privacy Policy periodically to reflect changes in our practices and services. Users are encouraged to review this policy regularly. The “Last Updated” date at the top indicates when the policy was last revised.
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