The care providers that run patient inquiries on Sprout
Eye care, hearing, dental and hospital groups — every patient inquiry answered, qualified, booked and reminded. Alongside five of Sri Lanka's leading banks.
Every patient inquiry answered, qualified, booked and reminded — and traced to its channel
After-hours patient inquiries, answered
Treatment, urgency and location captured and qualified on WhatsApp and Instagram in seconds — Saturday night included — before the front desk picks up.
- Hot / Warm / Cold with reasons
- Form fills get a WhatsApp follow-up automatically
- A real person takes over the moment it matters
Appointment cadence & reminders
Confirmations, reminders and follow-ups in your sequence, with deadlines. Fewer no-shows, no follow-up dropped.
- Only qualified patients reach the front desk
- Response times visible per centre
- Every touch recorded
Channel-to-appointment view
Every booked slot traced to the channel that produced it — so budget follows patients, not inquiries.
- Cost per qualified inquiry by campaign
- Ad spend to appointment revenue by channel
- This month's bottleneck, in one sentence
| Channel | Spend | Closed | Revenue | |
|---|---|---|---|---|
| WhatsApp ads | 3.1M | 38 | 41.2M | INVEST |
| Forms + revival | 1.4M | 17 | 16.9M | INVEST |
| 2.2M | 14 | 12.6M | HOLD | |
| Awareness | 1.3M | 2 | 1.6M | CUT |
Three layers on one spine
Every inquiry, every channel, one lead timeline — captured, qualified, booked, attended, and attributed back to the ad that paid for it. We handle inquiries and appointments, not clinical records.
Capture & Qualify
The front engine — nothing human happens until an inquiry is scored.Growth OS
The revenue engine — the qualified inquiry is worked to an attended appointment.Sprout Signal
The insight spine — what it cost, what it returned, what leaked.The signals the platform sends on its own
Every arrow is automatic, carries a payload, and expects an action at the other end. Click a seat to see what it sends and receives.
Creative burning spend without qualified inquiries — before month-end.
Hot inquiry untouched past SLA, or an unconfirmed booking — within the hour.
Same patient back a third time — with the earlier threads attached.
One computed sentence: what leaked this month, where, and what it was worth.
Forecast moved because bookings moved — nobody was asked to update a sheet.
Cost to serve per conversation, and which centre fell below the SLA floor.
Targets, budget reallocation and the SLA floor — as rules the platform enforces.
Reassignment, a changed reminder cadence, or a coaching prompt off the call transcript.
Staff flag a bad qualification — tunes the score and marks the source that sent it.
The objection heard on every call — procedure cost — becomes the next ad angle and the next FAQ.
A current patient asks about a second treatment in a support chat — a new qualified inquiry for bookings.
Qualified-inquiry and appointment events pushed against the original click; attendance written back onto the lead.
A signal only exists if the receiver can act on it. Out to the systems: Meta CAPI · GA4 · CRM · Calendar · Sheets · API gateway.
What is the leak costing you?
Your own numbers. Most owners don't like the answer.
Straight answers
No. Sprout handles inquiries, qualification, bookings and reminders — the front of the patient journey. Clinical data stays in your systems.
Always. AI qualifies and books; a real person takes over the moment the conversation needs one.
No. A CRM records what your team types after the fact. Sprout starts at the ad click, qualifies before anyone types anything, and records what actually happened. Keep your CRM — Sprout fills it with truth.
Typically two weeks from setup: flow sign-off, configuration of your rules and cadence, training per role, go-live. Setup fee before any work starts; annual plan on go-live.
Billed transparently at cost. Sprout qualifies in the fewest messages possible and captures leads from channels beyond WhatsApp, so your growth engine doesn't depend on one platform's price list.
Which channel filled your last ten appointment slots?
If you can answer in ten seconds, you don't need us. If someone has to get back to you — that's the leak. Thirty minutes, your own funnel on our screen.
Book a 30-minute demo →