Will AI Agents Kill the BPO Industry?
With AI agents now managing calls, queries, and entire workflows, the BPO industry faces its biggest existential threat yet.
Human-First AI
Communication Platform as a Service
At Sprout, we make trustworthy connections effortless because meaningful communication matters. ⚡
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See Sprout in Action
Why Sprout
Because conversations alone don’t pay the bills.
A Cart Recovered
Sprout doesn’t let sales slip away; it re-engages shoppers the moment they drop off, sending timely nudges that bring them back to checkout and lift conversions by up to 12%.
A Lead Captured
Forget waiting days for follow-ups. Sprout qualifies every inquiry in real time, captures budgets and preferences, and hands sales a deal-ready lead, slashing proposal times from 2 days to 1 hour.
A Complaint Resolved
No more endless back-and-forth. Sprout collects every detail upfront; from order IDs to photos and verifies it instantly, closing tickets faster and driving CSAT up by 20 points.
A No-Show Prevented
Missed appointments cost money. Sprout keeps calendars full with automated confirmations, reminders, and reschedules, cutting no-shows by as much as 75%.
A Cart Recovered
Sprout doesn’t let sales slip away; it re-engages shoppers the moment they drop off, sending timely nudges that bring them back to checkout and lift conversions by up to 12%.
A Lead Captured
Forget waiting days for follow-ups. Sprout qualifies every inquiry in real time, captures budgets and preferences, and hands sales a deal-ready lead, slashing proposal times from 2 days to 1 hour.
A Complaint Resolved
No more endless back-and-forth. Sprout collects every detail upfront; from order IDs to photos and verifies it instantly, closing tickets faster and driving CSAT up by 20 points.
A No-Show Prevented
Missed appointments cost money. Sprout keeps calendars full with automated confirmations, reminders, and reschedules, cutting no-shows by as much as 75%.
Enterprise Benefits
That’s what makes Sprout an Enterprise AI Agent, not just another chatbot.
Scale with Sanity
Sprout’s umbrella structure keeps multi-brand enterprises organized with parent accounts, branches, and departments. Clear roles, no spreadsheets, no mess.
From Idea to Action
With our no-code drag & drop menu designer, you can create, customize, and optimize the entire conversation journey yourself—fast, simple, and without any technical skills.
Works Everywhere
WhatsApp, Instagram, Messenger, SMS, and web all connect seamlessly to your ERP, CRM, and HRM. One AI agent across every customer-facing channel.
Humans + AI, not Humans vs AI
Sprout handles the routine with ease. But the moment empathy matters? A real agent takes over, seamlessly. No dead ends.
Enterprise DNA
100% personalized to your brand. SLA-backed reliability, compliance-ready, and secure by design. Built for industries where trust matters most.
Built for Enterprises.
Proven in Results.
6h → 5s
Average response times cut from hours to seconds
82–99%
Inquiries resolved automatically by Sprout AI Agents
$3,000+ /month
Average cost savings per client in support overhead
+12% Revenue
E-commerce uplift from cart recovery & faster order support
+20 pts CSAT
Customer satisfaction boosted across industries
200+ Hours
Staff time reclaimed monthly from repetitive tasks
Measure What Matters
Campaign Data
Measure replies and outcomes from WhatsApp and outbound campaigns
Achieved Goals
See completions of configured KPIs like bookings, claims, or lead forms.
Agent Performance
Monitor key metrics including response time, handling time, and the number of accepted, missed, or rejected chats.
Chat Engagement
Sessions, unique visitors, AI vs. static reply usage.
Pioneers Trust Us, Innovators Join Us
FAQ
How is Sprout different from a chatbot?
No. Sprout is an Enterprise AI Agent, a virtual AI agent that doesn’t stop at conversation. It connects with your CRM, ERP, HRM and your internal systems to update records, process requests, and deliver outcomes.
What subscription plans does Sprout offer?
- Starter: Ideal for individuals and small businesses getting started with AI chat. Comes with website chat, manual and menu designer features, 900 AI credits, 15,000 replies, and 2 live agent seats.
- Pro: Perfect for growing teams that need more power. Includes AI-powered menu features, 1,500 AI credits, 25,000 replies, 5 live agent seats, and voice bot support, alongside automation for all channels.
- Enterprise: Tailored for large organizations. Fully customizable with unlimited AI agents, flexible reply and credit limits, advanced integrations, premium support across all channels.
Do I need developers to manage Sprout?
No. Sprout includes a low-code design flow so your teams can build and adjust processes without IT support.
Agents are users inside Sprout, they can be either human agents or AI-powered virtual agents. A human agent manages chats, inquiries, or dashboards, while an AI Agent automates conversations and workflows.
How are permissions managed for Agents?
When creating an agent, you decide which enterprises they can access and which actions (dashboard, contacts, conversations, etc.) they’re allowed to perform. This makes Sprout an enterprise AI agent with fine-grained control.
What types of AI agents can I create?
Sprout supports three AI-powered virtual agents: manual agents (configured with prompts and details), website scraping agents (auto-extract info from your site), and knowledge-based agents (trained on your documents). There’s also a menu-based persona, built with the Menu Designer, for rule-based flows.
It’s a no-code tool where you drag and drop to create menu-driven flows. These can run on their own or be combined with AI flows for hybrid, agentic AI experiences.
What’s the difference between a conversation and an inquiry?
Conversations come from AI-powered chats, where users can ask freely. Inquiries are tied to static or menu-based flows, behaving more like tickets in a CRM.
Are there any plans that only include WhatsApp?
Yes, with our dedicated WA Campaign Manager, you can connect your WhatsApp Business number, use Meta-approved templates, upload contacts, and launch promotions or updates at scale. And when customers reply, your AI Agent engages instantly, with a live agent ready to step in whenever needed.
How does the 14-day free trial work?
You get full access free for 14 days. After that, your plan will automatically continue, and you’ll be charged according to the plan you selected. Cancel anytime before the trial ends to avoid charges.
How to get started with Sprout?
Just watch the quick tutorial, follow the steps, and set up your first AI Agent yourself. No coding needed — you’ll be ready to go live in minutes. Need help? Our team guides you through onboarding so you’re up and running fast.
Our Blogs
By 2030, Enterprise AI Agents Could Replace Outsourcing Entirely
The rise of enterprise AI agents could mark the end of offshore outsourcing as we know it and it’s happening…
Virtual Agents That Don’t Just Talk — They Connect
Today’s virtual AI agents don’t just respond; they build rapport, understand emotion, and create experiences that feel human.
Go beyond rule-based chatbots.
Embrace self-guided, self-learning AI agents
for automated customer experiences.
Build Your AI Agent
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