AI Sales Agent

Privacy Policy

Last Updated: 11th October 2024

Overview

This Privacy Policy explains how we collect, use, and protect your personal data when you use our Services. We may update this policy periodically to reflect changes in data protection laws, our services, or for other operational reasons. If significant updates are made, we will notify you by placing a prominent notice on our platform’s homepage. By continuing to use our Services after any updates, you agree to the revised terms.
By using any of Hellosprout.ai products or services (collectively referred to as “Services”), you agree to this Privacy Policy and our Terms of Service . This document represents a binding agreement between you (the user, including any clients, employers, or entities you represent) and Hellosprout.ai, provided by hSenid Mobile Solutions and its affiliates, hereinafter referred to as “Sprout,” “we,” “us,” or “our.” Any new features or tools added to our Services will also be governed by this policy.

Our Commitment to Your Privacy

At Sprout, we take privacy seriously. We are dedicated to safeguarding the personal information you share with us and committed to handling it responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will not be sold, rented, or traded with third parties for marketing purposes. Our privacy practices are reviewed regularly to ensure compliance with industry standards and applicable laws.

The Types of Information We Collect

We collect and process information necessary to provide, maintain, and enhance our Services, from two primary sources: our Enterprise Clients and their Customers.

1. Information from Enterprise Clients
  • Personal Information: We collect data such as your name, company name, email address, and phone number. This information is required for:
    • Account Creation: Setting up your user account on the Sprout platform.
    • Identity Verification: Ensuring secure access to our Services.
    • Communication: Sending updates, responding to inquiries, and providing support.
    • Billing and Invoicing: Processing payments and managing subscriptions.
  • Usage Data: When you use our Services, we automatically collect certain information, including:
    • Log Files: IP addresses, browser types, and operating systems to monitor and troubleshoot platform performance.
    • Cookies and Similar Technologies: Tracking your interaction with our platform for analytical purposes, such as understanding usage trends and improving features.
2. Information from Enterprise Customers
  • As an Enterprise Client, you may provide us with access to your customers’ data, which we process on your behalf. This can include personal details such as names, email addresses, and other contact information. We collect this information when customers engage with our chatbot through your website or social media channels.
  • The processing of your customers’ information is governed by our Data Processing Agreement, which adheres to GDPR requirements. We only use this data to facilitate the Services you’ve requested, such as managing customer inquiries, providing responses, and supporting customer engagement strategies.

How We Use Your Information

The information we collect is used to:
  • Deliver and Improve Services: This includes account management, processing transactions, monitoring platform performance, and developing new features based on user feedback and behavior.
  • Personalize Your Experience: By analyzing usage data, we tailor the Services to better suit your needs, such as providing personalized content and recommendations based on how you use the platform.
  • Communicate with You: We may send you important notifications, updates, and information relevant to your account or Services. This also includes responding to support requests and resolving issues promptly.
  • Ensure Security: We employ security measures, such as encryption and access controls, to protect your data from unauthorized access or breaches.

Information Sharing and Disclosure

We respect the privacy of your data and do not share it with third parties, except under the following circumstances:
  • Service Providers: We may share data with trusted third-party providers who assist us in operating our platform, conducting business, or providing services to you, such as payment processors and cloud storage providers. These providers are contractually obligated to protect your data and use it only for the purposes specified.
  • Legal Requirements: We may disclose your information if required to comply with legal obligations, such as responding to lawful requests by public authorities or government agencies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to your rights under applicable data protection laws.

Data Security and Retention

We prioritize data security and have implemented appropriate technical and organizational measures to protect your information, including encryption, secure storage, and access controls. However, please note that no method of data transmission or storage is completely secure. To further protect your information, we recommend using strong passwords and keeping them confidential.
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or as required by relevant regulations. Afterward, data will be securely deleted or anonymized.

Your Rights Under GDPR

In accordance with GDPR, you have the following rights:
  • Access: You can request details of the personal data we hold about you.
  • Rectification: You can request corrections to any inaccurate or incomplete data.
  • Erasure: Under certain conditions, you may request the deletion of your data.
  • Restriction: You can request to limit the processing of your data in specific circumstances.
  • Data Portability: You have the right to obtain a copy of your data in a structured, machine-readable format.
  • Objection: You may opt out of certain processing activities or request restrictions on how we use your data.
To exercise these rights, please contact us at support@hellosprout.ai. We will respond to requests within the statutory timeframe and may require verification of your identity to process your request.

Data Collection and Use

We collect information in a variety of ways to provide and optimize our Services. This includes the use of tracking technologies, such as Meta pixels, which allow us to gather data on user interactions for analytics, advertising, and to enhance our marketing efforts.
Meta Pixels and Similar Technologies
  • We use Meta pixels on our landing pages to help us understand how users interact with our website. This data helps us to improve our advertising and create tailored experiences for our users.
  • Purpose of Data Collection: The data collected through Meta pixels is used to create custom and lookalike audiences, which allows us to show relevant ads to our existing and potential customers on Facebook. This helps us optimize our campaigns based on user behavior and interests.
  • Data Processing and Storage: Meta pixels may collect information such as your IP address, device type, browsing activity, and other behavioral data. This data is anonymized or aggregated wherever possible, and securely processed in accordance with our data protection protocols.
Cookie Consent and Your Choices
  • Upon visiting our site, you will see a cookie consent banner that informs you about the types of data we collect and our purposes. You may accept or decline cookies at any time, and you have the right to opt-out of tracking. You can manage your cookie preferences through our [Cookie Settings page].
  • Opt-Out Options: You can choose not to have your data used for targeted advertising by adjusting your preferences in our cookie banner, or through the settings on Facebook, where Meta offers tools to control ad targeting based on pixel data.

International Data Transfers

If you access our Services from outside the UK, please note that your data may be transferred to and processed in the UK, where our servers and service providers are located. We ensure that any international transfers comply with GDPR standards, including the use of Standard Contractual Clauses when necessary.

Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in legal requirements or our data practices. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or your data, please reach out to us:
We are committed to addressing your concerns and ensuring your data privacy rights are respected.