Using Chatbots for Customer Engagement in eCommerce: A Winning Strategy

BlogsBy PasinduDecember 23, 2024

In today’s fast-paced digital world, eCommerce businesses must adapt to ever-evolving customer expectations to stay ahead of the competition. One of the most effective strategies is using chatbots for customer engagement in eCommerce.

The Hidden Costs of Ignoring WhatsApp Automation in Customer Service

BlogsBy PasinduDecember 23, 2024

Imagine this: a customer reaches out with a pressing query, but instead of getting an instant solution, they’re left frustrated. Now multiply that scenario across